admin@stevebikoha.org
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Opening Hours: Mon, Tues, Wed & Fri 9am-12.30pm then re-open 2pm-5pm. Thurs 2-5pm

Corona Virus Update

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LATEST UPDATES

07.04.2020 Coronavirus Guidance in Somali


24.03.2020    Read tenants Letter from Tracey Gore, Director 
                      
                        Read frequently asked questions  FAQ's



Please Note: Our office is closed and all staff are working from home. This will mean reduced response times unfortunately and the closing of our application process.
 
Staff can still be contacted via email and telephone on 0151 734 4933 Mon-Fri 9.00 am – 1.00 pm  2.00pm - 5.00 pm.  We are closed on Bank Holidays.



ADVICE

Citizens Advice -Universal Credit   -

Citizens Advice Telephone Numbers:

General Advice: 0344 848 7700 or This email address is being protected from spambots. You need JavaScript enabled to view it.
Debt Advice: 0300 330 1196
Help to Claim Universal Credit: 0800 144 8 444
Self-help online including webchat: www.citizensadvice.org.uk


Liverpool City Council - Coronavirus benefits advice and Support 

L
iverpool City Council - Free School meals vouchers 

O
fgem -   Advice if you need help with your energy supply 


Corona Virus  NHS Advice translated in 36 Languages

Fuel poverty, energy affordability and COVID-19

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Health & safety update: Corona Virus (Covid-19)

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For more information please click on the following link Corona Virus (Corvid 19)


G
overnment Website for Advice - https://www.gov.uk/coronavirus


Every Mind Matters has released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (Covid 19) outbreak.  It also includes guidance if you're feeling worried or anxious about the outbreak.  Please visit:  www.nhs.uk/oneyou/every-mind-matters/


Resources for familes

Explaining Corona Virus to children
Child friendly explanation - Corona Virus
Corona Virus Social Story



Click here to request Corona Virus support for vulnerable people


Corona Virus  NHS Advice translated in 36 Languages

 


 

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Office opening times

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Please note our office opening times will be returning to our usual opening times from Monday 13th January 2020.

Opening times:

Monday              9am - 5pm                   Closed for lunch: 12-1pm
Tuesday             9am - 5pm                   Closed for lunch: 12-1pm
Wednesday        9am - 5pm                  Closed for lunch: 12-1pm
Thursday           1pm - 5pm
Friday                 9am - 5pm                  Closed for lunch: 12-1pm

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Fuel poverty and energy efficiency

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What we do

The Healthy Homes team provide free help and advice to local people who are struggling to pay their energy bills and heat their homes.

If you, or someone you know, cannot keep your home warm at a reasonable cost and meet our eligibility criteria we can:

  • Provide emergency fuel payments.
  • Install a full central heating system.
  • Carry out boiler safety checks, repairs and replacements.
  • Replace radiators.
  • Draft proof your property.
  • Make minor repairs to casement windows.
  • Change you lighting to LED lighting which is ten times more efficient.

Contact us

You can speak to a member of our team or arrange a free home visit by calling Freephone: 0800 012 1754 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Where you can find us

  • GP surgeries.
  • Hospital discharge wards.
  • Respiratory clinics.
  • CAB offices.
  • Community groups and centres.

All Healthy Homes officers wear a Healthy Homes uniform and carry their Liverpool City Council identification badge. If you are in any doubt, you can call us on Freephone 0800 0121 754 to check.

What should I expect?

If you decide you would like our help, we will ask you a series of questions about your health and home and record them on a form. These questions are designed to help us identify any health or support needs you may have. We will also complete a full energy assessment of your property.

Partners

We work closely with a wide network of partners who provide support services to local people.  This means that we can put residents in contact with organisations who can help them. Some of these partner include:

  • Citizen Advice Bureau.
  • Smokefree Liverpool.
  • Merseyside Fire Service.

You can read more about the other service providers we work with on our partners page

Useful leaflets

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Address

Steve Biko Housing Association
3 Yanwath Street
Liverpool L8 0XP
Tel: 0151 734 4933
Fax: 0151 734 3294
Email: admin@stevebikoha.org
Repair line: 0300 123 2030

How to get to us, the following buses will bring you to our office. 86,26,27,76

Office Location

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